Skip to main content

IT@Cornell


Voice Mail (AUDIX) How to...

AUDIX deletes messages
after 10 calendar days.

If a longer storage time is required contact the IT Service Desk: Voice, Video, Data for assistance.

Reach your AUDIX

  1. Dial 44444 (from a campus phone) or 254-4444 (from off campus or your cell phone).
  2. Enter your 5-digit extension followed by a # sign.
  3. Enter your password followed by a # sign.

Set up your AUDIX mailbox for the first time

  1. Dial 44444 (from a campus phone) or 254-4444 (from off campus or your cell phone).
  2. Enter your 5-digit extension followed by a # sign.
  3. Enter the last four digits of your extension followed by the # sign.
  4. Press 1, speak your name, press 1 again (callers will hear this when they reach your AUDIX mailbox, unless you record a personal greeting).
  5. Enter a 6-digit password.

Navigate menus Options

Press 1 to
Press 2 to
Press 3 to
Press 4 to
Press 5 to
Press 7 to

Use AUDIX

 


1

Press 1 (Record, Edit, Address, File)

 

 

 

 

 

 

 

 

 

 

 

 

Back to Top

To record messages
  1. Press 1, and then record your message.
    • Press 1 - Stop/Pause
    • Press 1 - Continue
    • Press 2, 3 - Play Back
    • Press *D - Delete and Re-record
  2. When finished, press # to approve.

To address and send a message
  1. To address messages, enter a 5-digit extension.
    • Press # (Repeat for each extension)
    • Press # - Approve
    • Press 0 - Send with options
  2. Press # - Send now

Delivery/Schedule/File Options
  • Press 0 - Listen to delivery options
  • Press 3 - Schedule future delivery:
    • Enter delivery time (i.e. 100 for 1:00)
    • Enter A (AM) or P (PM) - Press #
  • File a copy - Press Y or N

To access a mailing list
  • Press *L
  • Press # (if you are a List owner)
    • Enter list owner's extension - Press #
  • Enter list ID - Press #

 

ABC
2

Press 2 (Listen, Replay/ Forward, Save/Delete)

 

 

 

 

 

 

 

 

 

 

 

 

Back to Top
To listen to messages
  1. To listen to a message header, press 3.
  2. To listen to a message, press 0. Options:
    • Press 1 - Respond/Forward
    • Press 2 - Step Back
    • Press 3 - Listen to header
    • Press *D - Delete
    • Press # - Save and go to next message
    • Press # - Skip to next category
    • Press **H - Hold message, go to next header
    • Press **U - Undelete message (only if you have not hung up)

 

To respond to a message
  • Press 1 - Respond/Forward
  • Press 4 - Record new message
  • Press 1, 2 - Forward with a comment
  • Reply to sender:
    • Press 1, 7 - Send reply only
    • Press 1, 1, 9 - Send reply/attach original
    • Press # - Approve
    • Press 0 - Send with options
    • Press # - Send now

Note: Messages are deleted after 10 calendar days. If you require longer storage, contact the IT Service Desk: Voice, Video, Data.

Note: Occasionally campus-wide notifications are sent to inform AUDIX users of system maintenance, upgrades and outages. When these messages are sent you will not receive a message waiting light or stutter dial tone.

DEF
3

Press 3 (Record, Activate, Modify)

 

 

 

 

 

 

 

 

 

 

Back to Top

To administer personal greetings
  1. To listen to a greeting, press 0.
  2. To create, change, or delete a greeting, press 1.
  3. Choose greeting number to record (1-9). Options:
    • Press 1 - Stop/Edit
    • Press 2, 3 - Playback
    • Press *D - Delete and re-record message
    Press # - Approve
  4. Press 2 - Scan all greetings
  5. Press 3 - Activate an existing greeting
  6. Press 4 - Administer call types. Choices:
    • Distinguish between internal and external calls
    • Distinguish between busy and no answer calls
    • Distinguish between work-time and out-of hours calls
    • Remove distinction between work-time and out-of-hours calls
    • Use same greeting for all calls

    When finished, press #

GHI
4

Press 4 (Review, Modify, Resend, Check Files)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Back to Top

To review outgoing message headers
  1. Press 0 - Listen to message or header only. Options:
    • Press # - Skip to next header
    • Press 2, 3 - Play back header
    • Press *D - Delete header and any attached message
    • Press # - Skip to next mail category

To modify/resend outgoing message
  1. For Undelivered, Nondeliverable or Filed Messages:
    • Repeat Steps 1 and 2
    • Press 1 - Modify or resend message
  1. Message Options:
    • Press 1 - Modify or resend message
    • Press # - Send message as is, go to step 4
    • Press 1 - Re-record
      • Press 1 - Stop
      • Press # - Approve, go to step 4
    1. Address Options: Files and Nondeliverable Messages
      • Send to new recipient
        • Enter address
        • Press #
      • Press # - Approve
      • Press 0 - Send with options
      • Press # - Send now
    • Undeliverable Messages
      • Press # - Send original recipient only
      • Enter address
        • Press # - Approve
        • Press 0 - Send with options
        • Press # - Send now

JKL
5

Press 5 (Administer Mailing List, Administer Personal Directory, Change Password, Record Your Name)

 

 

 

 

 

 

 

 

 

 

Back to Top

To administer a mailing list (up to 250 members)
  1. Press 1 - Enter List ID (6 letters or digits). Press *
  2. Press 1 - For private list
    Press 2 - For public list
  3. Enter recipient's 5-digit extension. Press #
  4. Repeat step 3 until list is finished
  5. Press # - Approve

To administer a personal directory
  1. Press 2 - Administer Personal Directory
  2. Listen to list summary
    Review and Modify Option:
    • Press 3 - Review and modify specific entry
    • Enter list owner's 5-digit extension. Press #
    • Enter List ID - Press #
    Additional Options:
    • Press # - Skip to next name
    • Press *D - Delete header
    • Press 2 - Return to previous name

To change password
  1. Press 4
  2. Enter new password (at least 6 digits)
  3. Re-enter new password. Press #

To record your name
  1. Press 5
  2. Say your name after the tone
  3. Press 1 - After saying your name
  4. Press # - Approve

PQRS
7

Press 7 (Scan Headers, Scan Messages, Guest Password)

 

 

 

 

 

 

 

 

 

 

 

 

 

Back to Top

To scan messages/headers
  1. Choices:
    • Press 1 - Scan headers and messages
    • Press 2 - Scan headers only
    • Press 3 - Scan messages only
  2. Options:
    • Press *D - Delete
    • Press 2, 3 - Play back header
    • Press # - Skip to next message
    • Press * # - Skip to next category
    • Press **H - Hold in category

To use a guest password

Allows any caller to bypass a receptionist and leave voice mail.

  1. Dial 4-4444
  2. Enter recipient's extension. Press #
  3. Enter guest password - CUGUEST (284-8378). Press #
  4. Leave message and then hang up

Note: When an AUDIX user's telephone is answered by a call coverage pattern (e.g. Call forwarding, Call pick-up, Call coverage path or a covering extension) to a central answering point, the caller can be quickly transferred back to the user's individual mailbox:

  • Press - Transfer
  • Press - 161
  • Press - Transfer

(Analog phones - Transfer by pressing the switchhook)