What browser should I use to open Appspace?Appspace is officially supported on the current versions of Chrome, Firefox, Safari (in macOS), and Edge (in Windows). In practical use, Cornell users have found the fewest issues when using Chrome.

When to Escalate to ToshibaOpen a Toshiba service call when:A hardware component has failed (fuser, drum unit, feed rollers, internal mechanism) and the device cannot be restored through standard PM procedures.The device displays a persistent error code that is not cleared by a reboot, toner…

Diagnosing Card Reader ProblemsSymptomFirst StepsCard hover produces no response (no light, no sound, no screen activity)Check physical USB connection between reader and printer. Reseat the cable. If no change, reboot the printer.Reader light activates but job does not release

Accessing the Admin PortalConnect to the Cornell campus network or CU VPN.Navigate to printing.cornell.edu:9192/admin.Log in with your assigned user and password. If you receive an “access denied” error, your account has not been granted admin privileges. Contact your supervisor.

Device Categories and Naming ConventionQueue suffixDevice categoryCapabilities-BWBlack & white laserPrint only. Letter and legal paper. No ledger, no scan.

Visit FrequencyFall and Spring semesters benefit from biweekly preventative visits to printers. During the first week of classes, before midterms and finals, visits to high-volume areas should be increased.

SpotlightsCertified for Impact: expanding her already strong expertise in UI and frontend development, Jane Henion earned her Nielsen Norman Group (N/Ng) UX Specialist certification, deepening her capabilities in user experience strategy and research.

RingCentral phone accounts are assigned upon request to individual employees. Logging into a RingCentral account to make or receive calls or manage voice mail messages requires the individual's NetID and authentication credentials.

Only IT professionals can order this service for department-owned or leased office space. 

Previously, suspicious emails were reported either by forwarding them to the IT Security Office or by using a third‑party tool called PhishAlarm. Forwarding messages could result in unnecessary replies, and PhishAlarm will be retired in support of Resilient Cornell goals. This spring, Cornell…

Add or Remove CrashPlan End-Users

Add or Remove a Device on CrashPlan

Navigate the CrashPlan Admin ConsoleUse the CrashPlan Admin Console to view, manage, monitor, and configure CrashPlan environments.

Consider consulting your local IT Service Group before modifying CrashPlan settings.

Install CrashPlan on Linux

Transcript: The full transcript for this video is available on YouTube in the description area. View the video and transcript on YouTube. 

In the first video, instructions for changing the date of the archive to an earlier version can be found at approximately the 1:30 mark in the transcript.How to Find and Restore Your Data from Different Dates with CrashPlan

Spotlights DMARC Remix - several beats before a major Domain-based Message Authentication, Reporting, and Conformance (DMARC) deadline, web developer Irina Naydich delivered a trophy-worthy performance. While sifting through legacy code in long-forgotten technologies, she remediated every…

SpotlightsTechnical Debt Reduction: Authentication Methods - Retiring three long-term authentication methods without any major disruptions to the campus was celebrated as quietly as the work had been completed.