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IT@Cornell


IT Service Alerts

Unplanned Outage: Network Service Outage at Wolpe campus

Last Updated: 08/26/16, 10:09 AM

Event: 08/25/16, 12:01 PM

Status: Open
Expected duration: Unknown

Description:

The Wolpe Center and surrounding areas are experiencing intermittent Internet outages. The vendor has been unable to provide us with an estimate for when this problem will be fixed.

Current Status:

The Comcast technicians have made some progress with improving the network speeds when Internet access is actually up.

The intermittent loss of connectivity issue has not been resolved and we expect users at Wolpe Center will continue to see periodic outages.

Comcast is continuing to investigate this problem and we will notify you with updates on this situation.

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Security Alert: Italy Earthquake, Relief Scams

Event: Aug 25, 2016

Status: Open

Description:

Beware of email scams and phishing attacks that try to capitalize on disasters. It's realistic to assume that scammers are trying to steal donations, install malware, and capture your personal information.

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Scheduled Service Change
Normal: PeopleSoft bi-weekly migration

Last Updated: 08/25/16, 11:42 AM

Event: 09/01/16, 05:00 AM

Status: Open
Expected duration: Until 09/01/2016 at 7:00 AM

Description:

PeopleSoft Student Center, Faculty Center, Student Essentials, Employee Essentials, epay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) will be unavailable on Thursday Septe...

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Performance: Possible WebEx login issue

Last Updated: 08/24/16, 04:15 PM

Event: 08/18/16, 10:43 AM

Status: Open
Expected duration: Unknown

Description:

Cisco has cautioned that some users may be experiencing an intermittent WebEx issue that could appear when trying to log in to cornell.webex.com. Anyone experiencing problems can try to log in again (we recommend closing your browser, clearing your browser cache, or trying a different browser). If the error persists, please contact WebEx technical support at 866-229-3239.

Current Status:

When contacting Cisco technical support at the telephone number above, please reference ticket HD0009173167.

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Performance: Microsoft patch causes Excel download issues with some commercial applications (PeopleSoft, Jira, Kronos)

Last Updated: 08/24/16, 09:29 AM

Event: 08/24/16, 09:16 AM

Status: Open
Expected duration: Permanent Change

Description:

A recent Microsoft Office patch intended to make Excel on the desktop more secure causes issues with applications that use Excel spreadsheets to download. Reported issues have included Commercial Applications such as Kronos, PeopleSoft and Jira. To fix the problem, users must add these sites; such as Kronos, PeopleSoft and Jira, to Internet Explorer’s (IE) “Trusted” sites, *regardless of whether they are using IE or an alternate browser like Firefox or Chrome.* Microsoft Office applications look to IE’s “trusted” sites for a list of sites to allow, this includes any sites launched from alterna...

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Performance: Qualtrics survey invitations to AOL recipients

Last Updated: 08/22/16, 03:01 PM

Event: 08/19/16, 12:00 PM

Status: Open
Expected duration: Unknown

Description:

AOL appears to be blocking emails that contain a Qualtrics survey link or a link to qualtrics.com. AOL has indicated that the email is blocked because AOL users have previously complained about a URL or the qualtrics.com domain that is in the body of the blocked message. It is not clear whether those complaints were in response to invitations sent from Cornell or if it was due to some other source of email that had links to Qualtrics surveys or websites
.
Cornell engineers are investigating, and Qualtrics representatives are being notified.

Since this type of block is not specific to Qualtric...

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To report a problem, call 607 255-5500.

See Also:
Mouse on a hook

Don't get hooked by phishing.

Look at examples of fraudulent emails, "phishing," seen on campus, and learn how to protect yourself from Internet fraud.