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IT@Cornell


IT Service Alerts

Performance: Remedy on Demand

10/23/14, 06:00 AM

Status: Open
Expected duration: Unknown

Description:

Incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 and 8:22 am on October 23. We are investigating the cause to determine next steps.

Current Status:

We are receiving reports that incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 to 8:22 am on October 23.

We are working to investigate the cause and determine next steps.

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Scheduled Service Change
Modification: Identity Management service maintenance

10/26/14, 08:00 AM

Status: Open
Expected duration: Until 10/26/2014 at 9:00 AM

Description:

Several production services offered by Identity Management will be migrated to a new load-balancer.

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Scheduled Service Change
Modification: Cornell DropBox maintenance

10/26/14, 08:00 AM

Status: Open
Expected duration: Until 10/26/2014 at 8:30 AM

Description:

Cornell DropBox will be unavailable for less than one minute while CIT performs maintenance.

After the maintenance, some people using older versions of browsers, such as Internet Explorer 6, will not be able to use Cornell DropBox. Users using more ...

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Scheduled Service Change
Maintenance: Reboot selected network switches

10/26/14, 05:00 AM

Status: Open
Expected duration: Until 10/26/2014 at 7:00 AM

Description:

On Sunday October 26, 2014, between 5:00am and 7:00am, CIT will reboot selected network switches.

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Scheduled Service Change
Maintenance: Kuali Prod Patches (Cynergy, KFS, Cynergy-Apps)

10/26/14, 09:00 AM

Status: Open
Expected duration: Until 10/26/2014 at 12:00 PM

Description:

Cynergy applications, Cynergy, and KFS will be unavailable on Sunday October 26, 2014, from 9:00am to 12:00pm for application patching.

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Performance: KFS upgrade minor issues

10/20/14, 02:45 PM

Status: Open
Expected duration: Unknown

Description:

The KFS team has received a few reports of minor issues as a result of the KFS upgrade changes. We are communicating directly with affected users and working to resolve the issues.

Current Status:

We're still working with individual users on a limited number of issues and providing updates when appropriate to the Controllers list.

Any fix that requires a patch to the system will be announced via CCAB. For example, see: http://www.it.cornell.edu/services/alert.cfm?id=3441

We will provide an update if the status changes.

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Unplanned Outage: Cornell email outage for some alumni

10/19/14, 01:26 PM

Status: Open
Expected duration: Unknown

Description:

A routing issue prevented email delivery to some alumni from 9am-3pm EDT on Sunday, October 19. The issue resulted from changes that were part of this weekend's directory upgrade. The issue is now resolved.

Current Status:

The number of alumni affected who do not forward their Cornell email to another account (and as a result may have missed some messages sent to them) appears to be fairly small. Technicians are working on identifying who falls into this group in order to contact them directly and provide details.

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Scheduled Service Change
Modification: Student NetID Deprovisioning

10/15/14, 08:00 AM

Status: Open
Expected duration: Until 11/17/2014 at 5:00 AM

Description:

On Nov. 17, CIT will run its regular process to update the status of former students. Affected students are being notified on Oct. 20 and Nov. 3, and can contact the IT Service Desk if they believe the upcoming action is incorrect.

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Performance: SharePoint Online XML Viewer web part issue

10/17/14, 11:05 AM

Status: Open
Expected duration: Unknown

Description:

SharePoint Online sites using a specific configuration of the XML Viewer web part may get an error that states "Error: Failed to apply XSLT to the content." Microsoft engineers have developed and tested a fix and are preparing to deploy it.

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Performance: SharePoint Online video streaming issue

10/08/14, 05:44 PM

Status: Open
Expected duration: Unknown

Description:

Microsoft reports that some individuals are unable to use Windows Media Player to stream .mp4 or .mov videos hosted on SharePoint Online. Using a different player or downloading may help, or host the video in Cornell’s Video On Demand Service.

Current Status:

Microsoft has indicated that the work on the issue turned out to be more complex than initially thought, and technicians are continuing to work toward resolution. The precise issue is that some individuals are unable to stream certain videos hosted on SharePoint Online sites using Windows Media Player. This issue is only affecting videos with a .mp4 or .mov file type.

Using a different player or downloading the video may help, or it is also possible to host the video in Cornell’s Video On Demand Service ( http://www.it.cornell.edu/services/vod/ )and embed it in a SharePoint Online site.

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See Also:
Mouse on a hook

Don't get hooked by phishing.

Look at examples of fraudulent emails, "phishing," seen on campus, and learn how to protect yourself from Internet fraud.