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Frequently Asked Questions about Classroom Polling

FOR ALL USERS

  • My clicker ID# has worn off. How do I find it?

    Stop in to one of these locations with your clicker:

1. Carpenter Hall First Floor Reading Room, 9:00am - noon Monday - Friday
2. Uris Library Tower Room (computer lab), 9:00am - noon Monday - Friday
3. the Academic Technology Center, 124 Computing & Communications Center building (on the Ag Quad, next to Bailey Hall), between 9:00am - 5:00pm Monday - Friday.

The staff at any of these locations can confirm your i>clicker ID #. Once it has been confirmed, please write it on a small piece of paper and place it inside the battery compartment. Then you can register your clicker at the Cornell web site.

  • I just put new batteries in my clicker, but it still does not work. Why not?

    First, be sure to replace 3 batteries.  If the third battery does not come out with the other two, gently tap the clicker to loosen it.  Also, if you use Duracell AAA batteries, they are slightly different in length to other brands, causing them to not reliably work in i>clicker remotes. Please replace your Duracell batteries with any other brand of AAA batteries.

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FOR INSTRUCTORS


  • The technical requirements for using i>clicker are:
  • Computer Operating System: Macintosh OSX or Windows XP or newer
  • One USB drive port for receiver base/software
  • Digital computer projector in classroom


  • Using Power Point's Presenter Mode to display i>clicker clock and results charts to the class:
    • Presenter Mode in PPT 2011 is a way for instructors to see a different view than what is projected to the class.  When an instructor starts the presentation, this Presenter Mode is the default view, instead of the typical mirrored view on both screens (the instructor's computer and the projected screen).  i>clicker will show up on the instructor's screen and the graph will appear there as well.  These must be dragged over to the right and off the instructor's screen so they show up on the projected screen.
  • Why won't my students show up in my i>grader listing?
    • The roster file - whether it is created from a Blackboard course site's Grade Center or from the Faculty Center course listings needs to be saved specifically for i>grader to read properly.  Modifying this file and saving it MS Excel can create in incompatible format.  If you edit the roster file in MS Excel,  be sure to choose Save As… and choose "CSV (Comma Delimited)" format and save it with the correct name of either gb_export.csv (for a Blackboard roster file) or roster.txt (General roster file), depending on which of these two choices you chose in your i>clicker settings.


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FOR STUDENTS


  • Learning what an i>clicker remote is:

    Your i>clicker is a radio frequency device that allows you to anonymously respond to questions your instructor poses in class. This lets you and your instructor quickly know how well you understand the lesson material.


  • Getting an i>clicker remote:

    Students can purchase their clickers through The Cornell Store.



  • When to register an i>clicker remote:
    You should register your clicker as soon as possible. While the system will still collect your responses in class before you register your clicker, you will not be credited for those responses until you have registered your i>clicker for the course.


  • Registering an i>clicker remote that is already registered:
    Some clickers may have duplicate ID numbers. If you have a duplicate clicker ID, you can exchange the clicker at The Cornell Store. Please inform your instructor when you register the new clicker.


  • I'm taking several classes that say I need an i>clicker. How many do I need to buy?
    You only need to buy one. When you register your i>clicker, you will register the same device for all of your classes that use it.  You can also keep your clicker for future semesters.


  • Using an i>clicker remote:
    To turn on your i>clicker, press the On/Off button at the bottom of the clicker. The power light should shine blue. The clicker will remain on for 90 minutes as long as there is an activated base in your classroom. If you leave class and forget to turn off your clicker, it will automatically turn off after 5 minutes.
    • To respond to a question, press the button corresponding to the answer you wish to submit - A, B, C, D or E. When the vote status light shines green, your response has been received. A red flashing light indicates that your vote was not received and you will need to vote again. Additionally, your clicker will flash red if your instructor has not begun polling.
    • If you wish to change your response while the current poll is still accepting votes, simply press the button corresponding to the new answer you wish to submit. Only one vote will be recorded - your last vote before the polling is stopped.


  • Using an i>clicker remote in a class that's using another clicker system:
    i>clicker works on a different frequency than other clicker systems on campus, so it cannot be used with any system but i>clicker. Similarly, you will not be able to use other clickers in a class where your instructor is using i>clicker.


  • Getting help:
    If your i>clicker remote is not working, first, check the batteries.  Replace them with *3* AAA batteries - any name brand that is not Duracell. There is a standard one-year limited warranty with each clicker. If it is defective, you may return it to the Cornell Store. If you return a clicker that you have already registered, you then must change your clicker registration at http://atcsupport.cit.cornell.edu/pollsrvc/
  • Getting more help:
    There is technical support available for students. You can call i>clicker's Technical Support Center toll free at 866-209-5698 for questions about the clicker. For questions about using the Cornell clicker registration form, send an e-mail to atc_support@cornell.edu

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