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Confluence Frequently Asked Questions & Known Issues

Log in to Confluence at:

How do I retrieve my Confluence password? (Alternatively:  I'm using WebDAV and/or Office Connector.  What are the steps to obtain my Confluence password?)

To retrieve the Confluence password, go to the login screen and choose Forgot Password in the bottom right corner.

On the next page, enter your username.  For Cornell Weill users and for non-Cornellians, this will be your e-mail address.  After submitting this page, Confluence will send you a newly generated password via email.  Once you receive that, you should be able to login with it.  

Once logged in, we strongly recommend that you navigate to the Edit My Profile page at: and change your password to something you can remember.

Can anyone see my updates that appear on the dashboard?
Confluence applies the same security to the recently updated content list on the dashboard as it does elsewhere, so content that is secured will not show up for users that do not have rights to view it.

FAQ for Space Administrators

How do I give someone access to my space?

You need to access the Manage Users tab.  The steps to access the tab may differ depending on the theme you are using on your site.

  1. Within your space click Space Tools > Manage Users/Groups.
  2. Click on the Confluence Group you wish to add users in.
  3. Enter all users you want to grant access separating each with a comma.
  4. FOR CORNELLIANS: make sure to enter their netIDs.
  5. FOR NON-CORNELLIANS: make sure to enter email addresses.
  6. Once added, you must direct first-time NON-CORNELLIANS users to retrieve their password by going to the login screen and choosing the Forgot Password link. The system will then randomly generate a password for them and send it to their email address.

For complete information, see How to for Space Administrators.

How do I request a new group?
Each space is created with two default groups:

  1. confluence-<spacekey>-users - for users who have read/write access to content in the space
  2. confluence-<spacekey>-admins - for administrators of the space

If you would like a new group in addition to these two, please request it via the Support Request Form.
Please make sure that you list the full name for this group and its purpose.

How do I point a URL Domain Name at a space?
Many people want to point a domain name at their space. For example, points at and re-directs to  To take advantage of this, please submit a request to Include the following in your email, replacing <mydomain> with the domain name that you have set up, and <YOURKEY> with the key for your space:

Please set up a domain name redirect so that this URL: http://<mydomain>
redirects to my Confluence space at:<YOURKEY>

How do I reset a missing space home page?

You need to access the Space Admin tab.  The steps to access the tab may differ depending on the theme you are using on your site.

  1. Within your space, click Space Tools > Overview.
  2. Select the Space Details tab.
  3. Click on Edit Space Details
  4. Select a new home page for your space and click Save.

How do I recover a deleted page(s) in a space?
When you delete a page, Confluence puts that page in your space's trash bin. You can actually restore the page from your trash if you have not specifically deleted it from your space's trash bin as well. To restore a page from trash, select Space Tools > Content Tools and select the Trash tab. Click the Restore link on the line of the page you want to restore.

How do I delete a space?

If you are a space administrator, it is possible to remove your space entirely via the Space Administration panel.  If you have any doubt whether or not there is content in the space that you may want to keep, it would be wise to take a full-space export prior to deleting the space. To delete a space, select Space Tools > Overview. Click the Delete Space tab.

IMPORTANT: we cannot recover a space that has been deleted.

Known Issues

Why does my page display "Unknown bookmark" after the upgrade? It appears that there's a macro name after "Unknown bookmark".

A few macros may no longer work in the new version of Confluence. If your page uses one of these macros, you will see "Unknown macro: {macro name}" on the page. For more information on broken macros and suggestions on how to fix the macros see our list of broken macros online.