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Responding to a Security Problem

If you suspect that your computer has been compromised, do the following:

  1. If possible, disconnect the computer from the network. Do this by turning off Wi-Fi and unplugging your Ethernet cord. 
  2. Follow the guidelines below to contact someone for help. 

Where to go first: Your department's technical support staff 

You should always start with your department's technical support staff. They are in the best position to offer immediate help and guidance in determining if you have a security problem on your computer. If you do not have technical support staff If your department does not have technical support staff, or other arrangements for technical support, contact the CIT HelpDesk (phone 607 255-8990, visit 119 Computing and Communications Center, email helpdesk@cornell.edu). See current HelpDesk hours. 

If it is an emergency 

For emergencies, call the Network Operations Center (NOC) at 607 255-9900. The NOC is staffed 24 hours a day, seven days a week.

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